House of Zevara – Frequently Asked Questions

  1. What makes House of Zevara products different?
    At House of Zevara, every item is carefully curated to embody timeless elegance, exceptional quality, and enduring style. We partner with trusted suppliers worldwide to bring you beauty, wellness, and lifestyle essentials that transform daily rituals into moments of indulgence.
  2. Are your products authentic?
    Absolutely. We only source from reputable, verified suppliers to ensure every product is 100% authentic and meets our quality standards before it reaches you.
  3. Do you ship internationally?
    Yes. Our collections are available to clients across the globe, so you can enjoy the House of Zevara experience wherever you are.
  4. How long will my order take to arrive?
    Delivery times vary by location. Most orders arrive within 7–15 business days internationally. You’ll receive an estimated delivery window at checkout and tracking updates once your order is on its way.
  5. How do I track my order?
    Once your order ships, you’ll receive a confirmation email with a tracking link so you can follow your package’s journey in real time.
  6. Can I return or exchange an item?
    Yes. We accept returns and exchanges for unused, unopened products within 14 days of delivery. Please see our Return Policy for full details.
  7. What payment methods do you accept?
    We accept all major credit and debit cards, PayPal, and secure payment gateways such as Paystack, ensuring a smooth and safe checkout experience.
  8. Are your beauty and wellness products safe for sensitive skin?
    Many of our products are formulated with gentle, skin-friendly ingredients. However, we recommend reviewing the ingredient list for each product and performing a patch test if you have sensitive skin or allergies.
  9. Do you offer gift packaging?
    Not at the moment. 
  10. How can I contact customer care?
    Our dedicated Client Care team is here to assist you. You can reach us via email at care@houseofzevaraltd.com or through our Contact page.
  11. Do you offer wholesale or bulk orders?
    Yes. We welcome wholesale and bulk order inquiries. Please contact us directly to discuss availability, pricing, and terms.
  12. Can I change my order after placing it?
    If your order hasn’t been processed yet, we’ll do our best to make changes for you. Please contact us immediately with your order number and requested changes.